Refunds

The following provisions apply in respect of any orders that you wish to return:

Return policy

We trust that you will be satisfied with your purchase but should you wish to return an item, we aim to make the returns process as simple as possible.

If you are unhappy with any of the items in any way please return them to us within seven working days from the day after the day of delivery in a merchantable condition and we will happily refund or exchange the item(s). In order to receive a refund you will need to provide us with your order confirmation number for the items you wish to return.

You will be responsible for the costs of returning the items unless we are in breach of the terms of our contract with you, or alternatively our cost of recovering them in the event that you fail to return them. Unless we are in breach of the terms of our contract with you or we have not yet dispatched the items, there will no refund of delivery charges.

If the product is delivered damaged or the wrong product is sent in error, please contact us at shop@innisandgunn.com and we will arrange for a replacement to be dispatched as soon as possible and for the damaged/wrong goods to be collected. If the item ordered is no longer available, we will offer an alternative product or give you the opportunity of a full refund including your delivery charges and costs to return the item. This does not affect your statutory rights.